Email can be one of the most beneficial yet most frustrating aspect of doing business online. Sometimes you don't receive emails that you're expecting to receive. Other times your customers tell you they're getting bounces from your email address. And then there's the viruses, scams, and hackers to deal with. Today we'll look at some of the common methods of troubleshooting your email issues.

How to Troubleshoot Email Issues

Verify your Account Credentials

If you're having trouble logging into your mailbox, the first thing you want to do is make sure your username/email address and password are correct. If you've forgotten your password, there should be a method available to reset it, perhaps by answering security questions, or getting a verification email sent to another address that you can access.

If all else fails, contact your email provider support.

Verify your account credentials

Double check your Spam Settings

Sometimes emails end up in our Spam folders, and we don't know why. It could simply be because your spam settings are cranked up too high. Or on the other hand, maybe you are seeing way too many spammy emails in your Inbox, that you'd expect to find in your Spam folder. Either way, double check your spam settings to ensure it's being handled as you prefer.

Double check your Spam Settings

Examine your Account Content Filters

Most email providers, like Gmail, Yahoo, or Hotmail, offer functionality that allows you to filter emails based on factors like sender, subject, body content, etc. These filters can be quite powerful, because they allow you to:

  • Filter messages containing spammy/offensive content directly to your Spam folder (or permanently delete them)
  • Ensure that emails from trusted domains or addresses are never sent to Spam, and instead marked as high priority

Examine your Account Content Filters

Clear your Browser Cache

If you're getting strange errors trying to load your web-based email client, or any other behavior that you've never seen before, it's possible that a cached file or cookie may be the culprit. Try clearing your browser cache to see if that helps.

If you're not sure how to do this, this guide will help: 14 Ways to Clear Your Browser's Cache - wikiHow

Clear your Browser Cache

White-list your Trusted Contacts

Every email service or software has a different method of doing this, but whitelisting is essentially saying:

"I trust this email address. From now on, make sure I receive every message they send and don't mark anything as spam".

If emails from people or companies you trust are ending up in your Spam folder, you should make sure to white-list them so you never miss anything important from them again.

White-list your Trusted Contacts

Delete Suspicious Email

We've all had the friend or family member whose email account was "hacked" which resulted in everyone in their contact list receiving a spammy email that was infected with a virus. Don't be this guy! If you receive an email that looks suspicious, it probably is. If it has an attachment, definitely DO NOT open it. Delete it, or even better, mark it as Spam to reduce the chance that other people will receive the same email.

Delete Suspicious Email

Update your Email Software

Email providers release software updates frequently, to stay on top of exploits, viruses, and keep up with technology advancements. It's crucial to keep your software updated so you receive all these benefits. Note that this only applies to desktop or mobile software. If you access your email account via a web browser, there's typically no updates available or necessary.

Update your Email Software

Upgrade your Browsers

For the same reasons you'd want to keep your desktop or mobile apps up-to-date, you want to ensure that your web browsers are as current as possible. By receiving security updates as quickly as they're released, you'll stay ahead of the curve and be able to prevent any nasty viruses / trojans / etc from getting in through your email.

Update your Browsers

Remove Unimportant Email

By deleting unimportant emails, you can clean up your inbox, save space, reduce clutter, and best of all feel like you've accomplished something ;) It's a good practice to archive or delete emails you don't care to read. I personally use Gmail and tend to use their archive feature extensively.

Remove Unimportant Email


Author

Chris Villanueva from Winning.Email

Chris is a student of the internet. He loves learning about new web technologies, and helping companies with their marketing efforts, whether it be content writing, social media management, or email marketing. His interest in email deliverability made him a great fit for the Winning Email team.